Returns & Refunds

You can return a stock stencil within 30 days of delivery for a refund, provided it is unused and in resalable condition. A stencil that has been sprayed through is not resalable, so check sizing before you use it.

Return shipping is paid by the buyer unless the return is our fault. Once the stencil arrives and we have checked its condition, the refund goes back to the original payment method. Card refunds usually appear within five to ten business days, depending on your bank.

Original shipping charges are not refunded on a change-of-mind return.

Anything cut to your specification — designs made in the online designer, custom wording, non-standard sizes, and quoted jobs — cannot be returned for a refund. It is cut for you and cannot be resold.

This is why the designer shows the exact sheet size, letter height and price before you check out, and why the production window is stated before payment. Check the preview carefully; that is the moment to change your mind.

Digital files are delivered immediately and cannot be returned once the download has been made available. If a file will not open or does not match the design you made, contact us and we will fix it or refund it.

If a stencil arrives damaged, is cut wrong, or is not what you ordered, tell us within 30 days of delivery and we will replace it or refund it in full, including shipping both ways. Photographs of the item and the packaging help us sort it quickly and take it up with the carrier.

This applies to custom work as well. The exclusion above is about changing your mind, not about us getting it wrong.

Stock items can be cancelled for a full refund any time before a shipping label is bought. Custom and made-to-order items can be cancelled before cutting begins.

To cancel, email support@nwstencil.com with your order number as early as you can.

Email support@nwstencil.com with your order number and what you would like to do. We will confirm the return address before you ship anything back — please do not send a stencil back without contacting us first, as unannounced returns are easy to lose.